Privacy Policy

Overview

4:8 Physio respects your privacy. When you use this website, contact the clinic, submit a form, book through a linked scheduling platform, submit content for consideration, or interact with resources on the site, certain information may be collected so we can respond to you, provide requested services or information, operate the clinic, and maintain and improve our website.

This website is intended for general information and communication. It does not replace individualized medical advice, diagnosis, or treatment from a qualified healthcare provider.

Information We May Collect

Information may include details you choose to provide, such as:

• Name, email address, phone number, and message content submitted through contact forms.
• Appointment-related information entered through Jane App or another linked booking platform.
• Newsletter or resource signup information, if you choose to subscribe or request a download.
• Content, photographs, videos, testimonials, stories, reviews, written submissions, or other materials you voluntarily submit for possible publication or use by 4:8 Physio.
• Information concerning other individuals that you include in a submission.
• Basic website usage information, such as pages visited, device type, browser type, and general analytics data.

Other information you voluntarily provide through the website or related communication channels.

How Information May Be Used

4:8 Physio may use information to:

• Respond to questions or contact requests.
• Help schedule appointments or direct you to the right next step.
• Send requested resources, updates, or educational information.
• Review, edit, publish, display, reproduce, distribute, promote, or otherwise use content submitted for possible publication or other business purposes, as described below.
• Improve the website, resources, and visitor experience.
• Maintain basic business records and clinic communication.
• Operate, maintain, market, and develop the clinic and its website and related services.

Comply with applicable legal obligations and protect the rights, property, and safety of 4:8 Physio, its patients, staff, and others.

User-Submitted Content

4:8 Physio may allow website visitors, patients, clients, or other individuals to voluntarily submit written material, photographs, videos, testimonials, reviews, stories, comments, or other content ("User Content") for possible publication on the 4:8 Physio website, blog, social media, marketing materials, educational materials, or other communications or business channels.

Your Responsibility for Submitted Content

By submitting User Content, you represent and warrant that:

• You own the User Content or otherwise have all rights, licenses, permissions, consents, and authority necessary to submit the User Content and grant the rights described in this Privacy Policy.
• Your submission and our permitted use of the User Content will not infringe, misappropriate, or violate any copyright, trademark, trade secret, privacy, publicity, contractual, moral, or other rights of any person or entity.
• If your User Content includes material created by another person, you have obtained all permissions necessary to submit and authorize our use of that material.
• If your User Content includes the name, image, likeness, voice, personal information, testimonial, story, or other identifying information of another person, you have obtained all permissions and releases necessary for 4:8 Physio to use that material as contemplated by this Privacy Policy.
• You will not submit confidential, proprietary, or legally protected information belonging to another person or entity without appropriate authorization.
• You will not submit detailed personal health information about yourself or another individual through a general website submission form unless 4:8 Physio has specifically requested or authorized that information through an appropriate channel.
• Your User Content is truthful and does not knowingly contain defamatory, fraudulent, unlawful, threatening, or otherwise unlawful material.

You are solely responsible for the User Content you submit and for obtaining any permissions or consents necessary for 4:8 Physio to use that content.

License to 4:8 Physio

By submitting User Content, you grant 4:8 Physio and its affiliates, successors, licensees, contractors, service providers, marketing partners, and other authorized representatives a perpetual, irrevocable, worldwide, non-exclusive, royalty-free, fully paid, transferable, sublicensable license to use, reproduce, copy, modify, edit, adapt, translate, create derivative works from, publish, display, perform, distribute, transmit, promote, advertise, archive, and otherwise use the User Content, in whole or in part, in any format or media now known or later developed, for any lawful business, educational, informational, promotional, marketing, or other purpose determined by 4:8 Physio.

This license includes the right to use User Content on or in connection with the 4:8 Physio website, blog, social media accounts, advertisements, newsletters, educational materials, presentations, print materials, and other marketing or business communications, without further notice to or approval from you and without payment or other compensation to you.

4:8 Physio may edit, crop, resize, format, combine, excerpt, adapt, or otherwise modify User Content as reasonably necessary for publication, formatting, promotional, editorial, educational, or other business purposes.

Unless otherwise agreed in writing, you will not be entitled to compensation, royalties, licensing fees, or other payment for our use of User Content.

Ownership

Unless otherwise agreed in writing, you retain ownership of any copyright or other rights you already own in your User Content. However, by submitting User Content, you grant 4:8 Physio the broad license described above and agree that 4:8 Physio may exercise those rights without further permission, approval, or compensation.

No Obligation to Publish

Submission of User Content does not guarantee that 4:8 Physio will publish or use the content.

4:8 Physio reserves the right, in its sole discretion, to accept, reject, remove, edit, modify, or decline to publish any User Content at any time and for any reason.

Indemnification and Hold Harmless

To the fullest extent permitted by applicable law, by submitting User Content, you agree to defend, indemnify, and hold harmless 4:8 Physio and its owners, officers, directors, employees, contractors, agents, affiliates, service providers, successors, and assigns from and against any claims, demands, actions, liabilities, damages, losses, judgments, settlements, costs, and expenses, including reasonable attorneys' fees and legal expenses, arising out of or relating to:

• your User Content;
• your submission of User Content;
• any allegation that your User Content infringes, misappropriates, or violates any copyright, trademark, privacy, publicity, contractual, or other right of a third party;
• any allegation that you did not have the authority, permission, consent, or rights necessary to submit the User Content or grant the rights described in this Privacy Policy; or
• your breach of any representation, warranty, or obligation contained in this Privacy Policy.

This provision is intended to apply particularly to claims arising from User Content that you submit without having obtained the necessary rights, licenses, releases, permissions, or consents.

Permission to Contact You Regarding Submissions

By submitting User Content, you authorize 4:8 Physio to contact you regarding the submission, including to request clarification, verify ownership or permissions, obtain additional information, or discuss potential publication or use.

Third-Party Services

This website may link to or embed services operated by third parties, including Jane App for booking, Google Maps for directions, Trustindex for reviews, and other tools used for website performance, analytics, communications, marketing, or other business functions.

Those services may collect, use, and process information according to their own privacy policies and terms. 4:8 Physio is not responsible for the privacy practices, security practices, or content of websites or platforms outside our control.

Online Store Purchases

This section applies to purchases made through the 4:8 Physio online store on this website. It does not apply to affiliate stores, third-party stores, external websites, or checkout experiences that redirect you away from this website.

Our online store may use approved service providers to help process payments, fulfill orders, provide customer support, prevent fraud, resolve disputes, and maintain business records. Payments are processed through Stripe or another approved payment processor. Payment processors may collect and process order and transaction information, such as your name, email address, billing address, shipping address, payment method details, purchase amount, purchase date, and related transaction details. 4:8 Physio does not store your full credit card number.

Refunds, returns, exchanges, store credits, replacements, chargebacks, product defect claims, fulfillment issues, and other customer claims related to online store purchases are handled according to the store policies in effect at the time of purchase. Unless a different written policy applies, refund requests for online store orders must be submitted within fourteen (14) business days after delivery.

Issues involving product defects, production errors, fulfillment errors, incorrect items, shipping preparation issues, or items damaged before delivery may be reviewed with the applicable fulfillment provider before a resolution is issued. After the applicable refund window has expired, refunds, replacements, vouchers, store credits, or other accommodations are not guaranteed and may be approved or denied at our discretion unless otherwise required by law. Any approved store credit or voucher expires six (6) months after the issue date unless otherwise stated in writing.

Health Information

Please avoid submitting detailed personal health information through general website forms or User Content submission features unless specifically directed or authorized by the clinic.

Appointment scheduling and clinical communication may be handled through separate systems designed for patient care.

If you choose to voluntarily submit health-related information or information about another person's health, you understand that a general website submission form may not provide the same protections or safeguards as a system specifically designated for clinical communication.

Cookies and Analytics

This website may use cookies, pixels, analytics tools, or similar technologies to understand website traffic, improve usability, evaluate website performance, and support marketing or analytics.

You can adjust your browser settings to limit or block cookies, although some website features may not work as expected.

Information Sharing

4:8 Physio does not sell personal information.

Information may be shared with trusted service providers who help operate the website, scheduling, communications, analytics, marketing, hosting, technology, or other business systems when needed to provide those services.

Information may also be disclosed when reasonably necessary to comply with applicable law, respond to legal process, protect the rights or safety of 4:8 Physio or others, investigate suspected wrongdoing, or protect the security of our systems.

User Content may be shared, published, displayed, or otherwise used as described in the User-Submitted Content section above.

Data Security

Reasonable safeguards are used to protect information submitted through the website and related systems. However, no website, electronic transmission, storage system, or method of transmitting information can be guaranteed to be completely secure.

Children's Information

This website is not intended to knowingly collect personal information from children without appropriate parental or guardian involvement. If a parent or legal guardian believes that a child has submitted information through the website without appropriate authorization, please contact us so we can review the situation and take appropriate action.

Changes to This Privacy Policy

4:8 Physio may update this Privacy Policy from time to time to reflect changes in our practices, services, technology, or legal requirements.

When changes are made, the updated Privacy Policy will be posted on this website with an updated effective date.